Position: Ads Support for an AI Research & Deployment Company – English Market Location: Lisbon, Portugal Work Model: On-site Contract Type: Portuguese employment contract Training: 15 working days, 8 hours/day (paid after successful completion)

Salary Package (monthly gross simulation): • Base salary: 938 EUR • Holiday allowance: 78.17 EUR • Christmas allowance: 78.17 EUR • Meal allowance: 154 EUR (7 EUR/day) • Variable productivity bonus: up to 200 EUR/month Total monthly gross: 1,248.33 EUR + up to 200 EUR bonus

Additional Benefits: • Private health and dental insurance after contract signature • Holiday & Christmas bonuses paid monthly • 22 days of annual leave • Permanent contract after 2 years • Portuguese public holidays + compensation day if you work on a holiday

Main Responsibilities: • Investigate and resolve issues related to ads, ad accounts, payments, access, and platform functionality • Assist users with advertising policies, account requirements, and platform guidelines • Troubleshoot technical issues affecting ad creation, publication, delivery, billing, or performance • Guide users through platform tools and processes • Provide clear, accurate, customer‑friendly solutions via email, chat, and phone • Escalate complex cases when needed and ensure proper documentation • Maintain high customer satisfaction and strong first‑contact resolution

Send your CV to [email protected]